Frequently Asked Questions (FAQ)
General Questions
Questions Regarding Pickup and Delivery
More About Drycleaning
Simply click the "Sign Me Up" icon to the left and follow instructions. Or you may register over the phone by calling 703-406-4990.
We offer two payment options. We can automatically charge your credit card(American Express, Diners, Discover, Mastercard, and Visa) or you can send us a check. With either option we will send you an itemized invoice.
To protect your information, we use Verisign encryption technology to secure all online order information. In addition, any collected information is used solely by us to serve you better. We do not share or sell your information to third parties.
No. There are no added fees for the convenience of having your dry cleaning delivered to you door.
Total Cleaners offers rates competitive with local drycleaners. Plus you can save even more with online promotional coupons.
You may access your personal information through our website and from there, make any modifications as you wish. To access your information, click on MyTotalCleaners.
With 15 years of experience in cleaning and processing, you are assured to be well served. Added to our expertise and experience, our motivation to care and our ability to serve are even greater because we are family owned and operated.
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After registration, on your initial start date, place your garments in any bag and leave in your designated location by 8AM. After the first pickup, we will provide you a bag
During your registration process, designate a pickup and a drop-off site that is preferably safe from the weather..
Our drivers are instructed not to accept tips or gratuities for the delivery.
Simply send an email to customerservice@TotalCleaners.com or call us at 703.406.4990.
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Click here to read the International Fabricare Institute's answer to the question.
Federal laws require that all clothing manufacturers determine and provide cleaning instructions. Generally manufacturers provide information about the fabric from which the garment is made and special care instructions on how to clean it on the tag.
In addition to "Dryclean Only" or "Launder" garments may list additional symbols that instruct the cleaner on special instructions such as type and temperature of solvent, cleaning times, drying and pressing instructions, etc. All garments at Total Cleaners are cleaned according to the manufacturer's specifications.
Almost all white fabrics are treated by manufacturers with an optical brightener to intensify the white appearance. Some of these brighteners will yellow from age, heat and light (both natural and artificial). To minimize the potential for yellowing, never place white garments in direct sunlight or artificial light while being stored.
Yes. Age, exposure and the heat of drying after laundering, drycleaning or finishing can cause these stains to oxidize and become visible.
Despite the fact that the suit is made from the exact same material, sometimes during manufacturing, one component may be cut from one bolt of material, and the other component's fabric cut from another.
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